No incident record was found

What happened

The admin action needs an incident record, but imagebin.ca could not find one for this image.

Why it might have happened

• The image may not have gone through the preservation workflow.
• The incident record may not have been created yet.
• The admin page may be acting on an older item state.

What you can try

1. Refresh the admin page and check the item history.
2. Run the CSAM response flow before recording follow-up details.
3. Include the error code in operator notes if the incident record is missing unexpectedly.

Related error help

• not_under_hold — This image is not under legal hold

Get help

If the error keeps happening, contact support and include no_incident plus what you were trying to do on imagebin.ca.

Contact and feedback options